Return or Exchange Form

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Return or Exchange Form

Start a ring return or exchange: enter your order number, the ring's SKU and your order email, and our team will reply with the next steps.

Enter the details of the ring you want to return or exchange below and our team will start the process. This form is for in-stock rings; custom and made-to-order rings are excluded.

Note: use the correct order number, the ring’s SKU (model number, usually shown under the ring’s title in your order emails) and the email address used for the order. You can find these details in your order emails.

Step 1 of 4

Start a return or exchange

Pop in your order number and the email you ordered with, and we will pull up your order.

Step 2 of 4

What are you sending back?

Why is it going back?

Step 3 of 4

What would you like us to do?

Clearance, mystery and sale rings are final sale: no returns or exchanges.

Pick your new size

Greyed-out sizes are out of stock right now.

Step 4 of 4

That's in - thank you

Your return reference is:

What happens next

Eligible exchanges are approved automatically and the exchange code and return instructions are emailed to you. Requests that need a staff check wait for review. Please keep the ring until you receive your return instructions.

Track this return - we have emailed you the same link.

What happens after I send the form?

Our team checks your order and replies by email with the next steps, including where to send the ring. The customer pays the postage to send the ring back to us.

What is the exchange policy?

You can exchange a ring within 60 days of delivery, as long as it is in its original condition. Custom and made-to-order rings are excluded. Read the full Returns and Exchanges policy.

How do I choose the right size this time?

Tungsten, titanium and ceramic rings cannot be resized. Measure a ring that already fits, or use a Ring Sizer, and check our ring size chart before you pick your new ring from Men’s Rings.

Mens rings, shipped from Australia.

Browse the Mens Rings Online collection.

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